Overview

My name is Jennifer Dubernas (Do•bern•as).

I am an Experienced Ecosystem Architect focusing on innovative, dynamic Corporate Workplace Solutions - connecting the dots for better outcomes.

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My Background

Roles:

LEADERSHIP:

Ecosystem Architect, Sr. Director
Enterprise Business Consultant
Experience & Design Consultant
Associate, Experience Design Director
Creative Director
Head of User Experience
Design, Consultant & Advisor

INDIVIDUAL CONTRIBUTOR:

Empathizer
Advisor, Coach & Mentor
Innovation, Transformation & Growth Consultant
Business Researcher & Analyst
Systems-thinking Architect
Enterprise Program Planner
Educator & Trainer
Design Thinking Facilitator
Ideation & Prototyping Champion
North Star Strategist (H1/H2/H3) & Strategic Roadmap Planner
Delivery Coach & Supporter
Success Monitor

Career Journey:

It's been an evolution from products, to experiences, to business and operations, to interconnected ecosystems.

I started in Product Design, specializing in Human-Computer Interaction, making technology interfaces usable for people. Next I evolved into multimodal, User Experience (UX) Design, partnering with Business, Product, and Technology Engineering throughout the lifecycle. Eventually I was head of department. Next I took a participatory, collaborative (Design Thinking) process to developing North Star Product Strategies, that were desirable, viable, and feasible. I went from a single product to business portfolios.

Experience then became a cross-organization leader breaking down silos. I initially mapped people, their end-to-end journeys, and moments with omni-channel brand touchpoints, for global marketing, sales, retail, and corporate experiences. I created Service Blueprints to clarify the supporting businesses, technologies and systems, to enable the experiences. For areas of opportunity, I engaged different perspectives to ideate and conceptualize new, innovative solutions. I used these artifacts to create inclusive North Star Experience visions and roadmaps, collaborating with other business leaders.

Next I went into Enterprise Business Consulting, applying my skills inward to improve the organization and operations. I have successfully empathized with leaders clarifying problems and objectives, researched people driving new behavior and evolving culture and mindsets, analyzed context and architected ecosystems (Systems Thinking) improving understanding, connection, and areas of opportunity, showcased industry best practices and market trends bringing outside:in awareness and inspiration, created North Star visions and strategic, current-to-future roadmaps enhancing communication, connection, and direction, influenced enterprise business models and program approaches increasing one-team operational efficiency and effectiveness, enabled or transformed multiple business groups (e.g., Innovation, Program & Change Management, Insights, People, Experience, Design, Enterprise Solutions, Products, Digital Technology, Engineering & Data) maturing foundational capabilities, iteratively researched, developed, and tested new concepts early minimizing risk, and instituted feedback loops quantifying results.

Now I focus on innovative, ecosystem-enabled, Corporate Workplace Solutions. My people, process, bridging, and visualization skills are extremely valuable for understanding, communication, connection, and innovation. It’s complex - let’s connect the dots!